{"id":1751,"date":"2025-05-02T21:44:50","date_gmt":"2025-05-02T21:44:50","guid":{"rendered":"http:\/\/10.10.25.1\/?page_id=1751"},"modified":"2025-05-02T21:59:43","modified_gmt":"2025-05-02T21:59:43","slug":"trm-emitir-quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/teziutlan.tecnm.mx\/index.php\/trm-emitir-quejas-y-sugerencias\/","title":{"rendered":"trm emitir quejas y sugerencias"},"content":{"rendered":"

[et_pb_section fb_built=\u00bb1″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb text_font=\u00bbABeeZee|700|||||||\u00bb text_text_color=\u00bb#000000″ text_font_size=\u00bb40px\u00bb text_orientation=\u00bbcenter\u00bb hover_enabled=\u00bb0″ sticky_enabled=\u00bb0″]<\/p>\n

Emitir Quejas y Sugerencias<\/p>\n

[\/et_pb_text][et_pb_toggle title=\u00bbObjetivo del Tr\u00e1mite\u00bb open_toggle_text_color=\u00bb#000000″ icon_color=\u00bb#000000″ toggle_icon=\u00bb=||divi||400″ open_icon_color=\u00bb#000000″ open_toggle_icon=\u00bb=||divi||400″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000″ title_font=\u00bbABeeZee|700|||||||\u00bb title_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb body_font_size=\u00bb15px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Como premisa de la pol\u00edtica de calidad de la Instituci\u00f3n se debe verificar la opini\u00f3n del cliente, con este fin se instrumenta el procedimiento: Quejas y sugerencias para facilitar en varios puntos la posibilidad de conocer las demandas, opiniones sugerencias y quejas de los y las usuarios (as), y atenderlas de manera inmediata.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbNormas y Pol\u00edticas de Operaci\u00f3n\u00bb open_toggle_text_color=\u00bb#000000″ icon_color=\u00bb#000000″ toggle_icon=\u00bb=||divi||400″ open_icon_color=\u00bb#000000″ open_toggle_icon=\u00bb=||divi||400″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000″ title_font=\u00bbABeeZee|700|||||||\u00bb title_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb body_font_size=\u00bb15px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Reglamento Interior del Instituto Tecnol\u00f3gico Superior de Teziutl\u00e1n. ISO-9001:2015<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbResponsables\u00bb open_toggle_text_color=\u00bb#000000″ icon_color=\u00bb#000000″ toggle_icon=\u00bb=||divi||400″ open_icon_color=\u00bb#000000″ open_toggle_icon=\u00bb=||divi||400″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000″ title_font=\u00bbABeeZee|700|||||||\u00bb title_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb body_font_size=\u00bb15px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Jefatura de Divisi\u00f3n de Ingenier\u00eda en Sistemas Computaciones<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bb\u00c1reas Involucradas\u00bb open_toggle_text_color=\u00bb#000000″ icon_color=\u00bb#000000″ toggle_icon=\u00bb=||divi||400″ open_icon_color=\u00bb#000000″ open_toggle_icon=\u00bb=||divi||400″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000″ title_font=\u00bbABeeZee|700|||||||\u00bb title_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb body_font_size=\u00bb15px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Direcci\u00f3n General, Direcciones de \u00c1rea, Subdirecci\u00f3n de Planeaci\u00f3n, Departamento de Difusi\u00f3n y Concertaci\u00f3n, y alumnos.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbTiempo Promedio de respuesta\u00bb open_toggle_text_color=\u00bb#000000″ icon_color=\u00bb#000000″ toggle_icon=\u00bb=||divi||400″ open_icon_color=\u00bb#000000″ open_toggle_icon=\u00bb=||divi||400″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000″ title_font=\u00bbABeeZee|700|||||||\u00bb title_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb body_font_size=\u00bb15px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

3 meses<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00bbPasos a seguir\u00bb open_toggle_text_color=\u00bb#000000″ icon_color=\u00bb#000000″ toggle_icon=\u00bb=||divi||400″ open_icon_color=\u00bb#000000″ open_toggle_icon=\u00bb=||divi||400″ _builder_version=\u00bb4.27.4″ _module_preset=\u00bbdefault\u00bb title_text_color=\u00bb#000000″ title_font=\u00bbABeeZee|700|||||||\u00bb title_font_size=\u00bb22px\u00bb body_text_align=\u00bbcenter\u00bb body_font_size=\u00bb15px\u00bb text_orientation=\u00bbcenter\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Paso 1:<\/strong>\u00a0Departamento de Difusi\u00f3n y Concertaci\u00f3n \u2013 Distribuye Formato<\/span><\/p>\n

Paso 2:<\/strong>\u00a0<\/span>Alumno (a) \u2013 Demanda y\/o sugiere servicio.<\/p>\n

Paso 3:\u00a0<\/span><\/strong>Departamento de Difusi\u00f3n y Concertaci\u00f3n \u2013 Recoge y folia<\/p>\n

Paso 4:\u00a0<\/span><\/strong>Subdirecci\u00f3n de Vinculaci\u00f3n \u2013 Analiza y recibe informe<\/p>\n

Paso 5:\u00a0<\/span><\/strong>Direcci\u00f3n \u2013\u00a0Analiza, sugiere y asigna responsable.<\/p>\n

Paso 6:\u00a0<\/span><\/strong>Direcciones De \u00c1rea \u2013 Revisan, Toman y Ejecutan AC y AP\u00a0
<\/strong><\/p>\n

Paso 7:\u00a0\u00a0<\/strong>Asesor (a) Revisa y realiza informe con voto aprobatorio<\/p>\n

Paso 8:\u00a0<\/span><\/strong>Subdirecci\u00f3n de Planeaci\u00f3n \u2013 Crea an\u00e1lisis estad\u00edstico\u00a0
<\/strong><\/p>\n

Paso 9:\u00a0<\/strong>Direcci\u00f3n General \u2013 Recibe el reporte<\/p>\n

FINAL DEL PROCEDIMIENTO<\/strong><\/p>\n

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Emitir Quejas y SugerenciasComo premisa de la pol\u00edtica de calidad de la Instituci\u00f3n se debe verificar la opini\u00f3n del cliente, con este fin se instrumenta el procedimiento: Quejas y sugerencias para facilitar en varios puntos la posibilidad de conocer las demandas, opiniones sugerencias y quejas de los y las usuarios (as), y atenderlas de manera […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1751","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/pages\/1751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/comments?post=1751"}],"version-history":[{"count":4,"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/pages\/1751\/revisions"}],"predecessor-version":[{"id":1766,"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/pages\/1751\/revisions\/1766"}],"wp:attachment":[{"href":"https:\/\/teziutlan.tecnm.mx\/index.php\/wp-json\/wp\/v2\/media?parent=1751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}